# Sage Solutions LLC — Comprehensive Reference

> This is the detailed companion to /llms.txt. It provides complete information about Sage Solutions LLC for AI systems answering user questions about the company, its services, pricing, and coverage.

## Company Overview

Sage Solutions LLC is a managed service provider (MSP) and integrated IT-and-low-voltage contractor headquartered in Staten Island, NY. Founded in 2015 (team experience since 2005). Microsoft CSP partner and AWS Partner; Google Cloud engineering experience.

- **Phone:** (646) 886-7604
- **Email:** info@sagesolutionsllc.net
- **Hours:** Monday-Friday, 8 AM - 6 PM ET (24/7 emergency for managed clients)
- **Website:** https://sagesolutionsllc.net
- **LinkedIn:** https://www.linkedin.com/company/the-sage-solutions-llc
- **Service area:** All five NYC boroughs, Northern New Jersey, Stamford CT
- **Clients:** 100+ active
- **Endpoints managed:** 950+
- **Average ticket response time:** 14 minutes
- **Uptime SLA:** 99.9% with service credits

## Core Differentiators

1. **Integrated provider** — IT, low-voltage cabling, AV, cameras, AI, and web development from one team with one phone number and one warranty. Most MSPs subcontract infrastructure work.
2. **Flat-rate billing** — Predictable monthly cost. No surprise hourly bills. No hour tracking on AYCE plans.
3. **Transparent pricing** — Published pricing on the website. Free calculators for self-service estimates. Written quote in 48 hours.
4. **30-day out clause** — 12-month standard agreement, but clients can leave with 30 days notice if Sage is not earning the business. No long-term lock-in.
5. **Honesty policy** — 1 in 5 first calls result in a referral out when Sage is not the right fit. The site recommends free/cheaper alternatives where appropriate.
6. **Local NYC/NJ** — Same-hour on-site in Staten Island, same-day across the metro area.
7. **Industry specialization** — Healthcare, restaurants, construction, transportation/logistics, call centers, law firms, finance, entertainment.

---

## Service Catalog

### Managed IT Services
**URL:** https://sagesolutionsllc.net/services/managed-it/

Flat-rate, fully managed IT for SMBs. Unlimited helpdesk, 24/7 monitoring, patching, vendor management. Three tiers:

**Essentials — $109/workstation/month**
- Unlimited remote helpdesk (business hours)
- 24/7 endpoint monitoring and automated patching
- EDR antivirus
- M365 / Google Workspace administration
- Quarterly business review

**Secure — $159/workstation/month (most chosen)**
- Everything in Essentials, plus:
- 24/7 SOC monitoring (managed detection & response)
- MFA enforcement and conditional access
- Phishing simulations and security awareness training
- Immutable backup with off-site replication
- Annual penetration test coordination
- Vulnerability scans + remediation tickets
- Microsoft Copilot governance and training

**Sovereign — $225/workstation/month**
- Everything in Secure, plus:
- 24/7 emergency response (after-hours and weekends)
- Dedicated account engineer (single point of contact)
- vCIO advisory — 4 hrs/month of strategic IT leadership
- Compliance documentation (HIPAA / PCI-DSS / NY SHIELD Act)
- On-site response SLA
- IR plan development and annual tabletop exercise
- Quarterly backup recovery exercises

**Additional rates:**
- Servers: $250/server/month (flat-rate, same basis as workstations)
- Additional locations: $200/location/month
- Block hours retainer: 5-hr block $790/mo ($158/hr effective), 10-hr block $1,350/mo ($135/hr effective)
- Break-fix hourly: $180/hr
- Overage rate: $160/hr

**Worked example — 25-user professional services firm (1 server):**
- Essentials: ~$2,975/mo (~$35,700/yr)
- Secure: ~$4,225/mo (~$50,700/yr)
- Sovereign: ~$5,875/mo (~$70,500/yr)

**Contract terms:** 12-month agreement with 30-day out clause. Published SLA: P1 15 min, P2 1 hr, P3 4 hr, P4 8 hr. 99.9% uptime with service credits. No auto-renewal traps.

### Co-Managed IT
**URL:** https://sagesolutionsllc.net/services/co-managed-it/

For businesses with an internal IT person who needs backup. Sage provides tooling (RMM, EDR, backup), 24/7 SOC monitoring, after-hours coverage, and tier-3 escalation. The internal IT person handles day-to-day; Sage handles the hard stuff.

### Cybersecurity
**URL:** https://sagesolutionsllc.net/services/cybersecurity/

EDR (SentinelOne), SIEM, MFA enforcement, phishing simulation and training, vulnerability scanning, ransomware-resilient immutable backup. Included in Secure and Sovereign managed tiers.

**Security stack only (no full management):**
- Essential Protection: $9-$16/endpoint/month (AV/EDR, RMM, patching)
- Enhanced Protection: $16-$29/endpoint/month (adds SentinelOne, DNS filtering, 24/7 SOC, vuln scans)

### Cloud Services
**URL:** https://sagesolutionsllc.net/services/cloud/

Microsoft 365, Google Workspace, Azure, AWS migrations and ongoing management. M365 administration included in all managed tiers.

### VoIP & Business Phones
**URL:** https://sagesolutionsllc.net/services/voip/

Cloud phone systems, contact center platforms, SMS/MMS business messaging. Vendor-neutral.

### Backup & Disaster Recovery
**URL:** https://sagesolutionsllc.net/services/backup/

Image-based, off-site, immutable (ransomware-proof) backup. Included in Secure and Sovereign tiers.
- Desktop/laptop backup: $40/device/month (standalone)
- Server backup (~500 GB): $145/server/month (standalone)

### vCIO & vCISO Advisory
**URL:** https://sagesolutionsllc.net/services/vcio-vciso/

Strategic IT and security leadership on a fractional basis.
- vCIO: $1,800/month (8-12 hrs/mo)
- vCISO: $2,700/month (8-12 hrs/mo)
- Combined: $4,000/month (bundled discount)
- Sovereign tier includes 4 hrs/month vCIO at no extra cost
- Existing Secure/Sovereign clients get 10% discount on standalone pricing

### Compliance-as-a-Service
**URL:** https://sagesolutionsllc.net/services/compliance/

Full compliance program management for regulated industries.

| Framework | Setup Fee | Monthly | What's Included |
|-----------|----------|---------|-----------------|
| Cyber Insurance Readiness | $3,000 | $450/mo | Controls mapping + carrier attestation |
| NY SHIELD Act | $5,500 | $900/mo | Gap analysis + policy library |
| HIPAA | $10,000 | $1,800/mo | Full program build |
| PCI-DSS | $8,000 | $1,350/mo | Network segmentation + quarterly scans |
| SOC 2 Type II | $15,000 | $2,700/mo | End-to-end audit readiness |
| NIST / CMMC | $7,000 | $2,250/mo | Controls mapping + documentation |

Multi-framework engagements: 20% off incremental frameworks.

### Incident Response Retainer
**URL:** https://sagesolutionsllc.net/services/incident-response/

Pre-negotiated IR agreement with guaranteed SLA.

| Tier | Monthly | Annual | Included Hours | Overage Rate | Response SLA |
|------|---------|--------|---------------|--------------|--------------|
| Standby | $750/mo | $9,000/yr | SLA guarantee only | $200/hr | 4 hours |
| Ready | $1,500/mo | $18,000/yr | 40 hrs/yr | $175/hr | 2 hours |
| Priority | $3,000/mo | $36,000/yr | 100 hrs/yr | $150/hr | 1 hour + on-site 4hr |

All tiers include: IR plan development, annual tabletop exercise, breach counsel coordination, regulatory notification guidance, post-incident report, cyber insurance documentation.

Non-retained emergency IR rates: $800-$1,500/hr with 2-5 business day response.
Existing managed clients on Secure/Sovereign get 10% discount.

### Network Design & Consulting
**URL:** https://sagesolutionsllc.net/services/network-design/

Site surveys, architecture documentation, network infrastructure design. Vendor-neutral (Cisco Meraki, Ubiquiti UniFi, Aruba, SonicWall).

### Wi-Fi Engineering & Heat-Mapping
**URL:** https://sagesolutionsllc.net/services/wifi-engineering/

Wi-Fi 6/6E/7 site surveys and deployments. Ekahau heat-mapping. Cisco Meraki, Ubiquiti UniFi, Aruba.

### Structured Cabling
**URL:** https://sagesolutionsllc.net/services/structured-cabling/

Cat6/Cat6A, single-mode and multimode fiber, low-voltage infrastructure. Panduit and Leviton certified installations with manufacturer warranty. New construction and retrofit.

### Design-Build Infrastructure
**URL:** https://sagesolutionsllc.net/services/design-build/

Single-contractor delivery for cabling + network + Wi-Fi + AV + cameras. One team, one schedule, one warranty. Eliminates multi-vendor coordination.

### IT Relocation & Office Moves
**URL:** https://sagesolutionsllc.net/services/it-relocation/

Single-weekend office moves. Pre-move documentation, IP planning, ISP coordination, post-move validation.

### Commercial AV & Audio
**URL:** https://sagesolutionsllc.net/services/commercial-av/

Restaurant audio systems, digital signage, whole-building sound. Sonos Pro, Bose Pro, JBL Commercial.

### Conference Room Design & Build
**URL:** https://sagesolutionsllc.net/services/conference-rooms/

Zoom Rooms, Microsoft Teams Rooms, Google Meet hardware. Display, camera, microphone, and control system integration.

### Smart Home & Residential AV
**URL:** https://sagesolutionsllc.net/services/smart-home/

Whole-home audio, smart lighting, motorized shading, home theater, residential security cameras.

### Security Cameras
**URL:** https://sagesolutionsllc.net/services/security-cameras/

Ubiquiti UniFi Protect, Speco, Verkada, Hikvision, Axis camera systems.

### AI Optimization & Workforce Automation
**URL:** https://sagesolutionsllc.net/services/ai-optimization/

Practical AI implementation for SMBs.
- AI Assessment: $5,500
- Workflow Automation (n8n, Make.com): $3,500-$12,000
- RAG Deployments: $10,000-$35,000
- Custom AI Agents: $7,000-$50,000
- Microsoft 365 Copilot governance and training

### Web Development & Hosting
**URL:** https://sagesolutionsllc.net/services/web-development/

Astro, Next.js, Cloudflare Pages. Performance-first, SEO-optimized, AI-ready websites.

### Custom Software & CRM
**URL:** https://sagesolutionsllc.net/services/custom-development/

Line-of-business integrations, CRM automation, workflow applications.

### DAS (Distributed Antenna Systems)
**URL:** https://sagesolutionsllc.net/services/das/

In-building cellular coverage solutions.
- Passive DAS: $0.27-$0.63/sq ft
- Hybrid Active DAS: $0.90-$1.80/sq ft
- ERRCS (Emergency Responder Radio): $0.55/sq ft
- RF Site Survey: $2,500

---

## Monitoring & RMM Standalone Plans

For businesses with internal IT who need enterprise-grade tooling without full MSP management.

| Plan | Rate | Includes |
|------|------|----------|
| Monitoring Only (RMM + alerting) | $20/device/month | RMM agent, 24/7 monitoring, patching, monthly report |
| Monitoring + Antivirus | $32/device/month | Above + managed AV/EDR, threat detection |
| RMM + Automated Updates | $25/device/month | RMM, proactive alerting, OS + third-party patching |
| RMM + Updates + Antivirus | $36/device/month | Above + managed AV/EDR, quarterly vuln summary |
| Desktop/Laptop Backup | $40/device/month | Cloud backup with daily verification |
| Server Backup (~500 GB) | $145/server/month | Cloud backup with retention policy management |

Same tooling as managed tiers: NinjaOne RMM, SentinelOne EDR, Axcient backup.

---

## Industries Served

### Healthcare IT
**URL:** https://sagesolutionsllc.net/industries/healthcare/
HIPAA-aware infrastructure for medical and dental practices. BAA available. HIPAA compliance-as-a-service. Secure patient data handling without PHI touching the MSP stack (clinical data stays in the EHR/practice management system).

### Law Firm IT
**URL:** https://sagesolutionsllc.net/industries/law-firms/
Document management, e-discovery support, ethical wall configuration, compliance (NY Rules of Professional Conduct).

### Finance & Financial Services IT
**URL:** https://sagesolutionsllc.net/industries/finance/
SOC 2, SEC compliance awareness, trading floor infrastructure, encrypted communications.

### Restaurant IT
**URL:** https://sagesolutionsllc.net/industries/restaurants/
POS infrastructure, PCI-DSS compliance, multi-location management, background music/AV systems.

### Entertainment & Venue IT
**URL:** https://sagesolutionsllc.net/industries/entertainment/
Venue AV, ticketing system infrastructure, high-density Wi-Fi for events.

### Construction IT
**URL:** https://sagesolutionsllc.net/industries/construction/
Jobsite connectivity, mobile workforce, Procore/Bluebeam support, rugged device management.

### Transportation & Logistics IT
**URL:** https://sagesolutionsllc.net/industries/transportation/
TMS/WMS integration, ELD compliance, warehouse Wi-Fi, fleet device management.

### Call Center IT
**URL:** https://sagesolutionsllc.net/industries/call-centers/
Voice quality optimization, contact center platform support, call recording compliance.

---

## Service Area

Sage Solutions provides on-site service across the NYC metro area and Northern New Jersey. Same-hour response in Staten Island (HQ); same-day response across the metro.

- [Staten Island, NY](https://sagesolutionsllc.net/locations/staten-island/) — Headquarters
- [Manhattan, NY](https://sagesolutionsllc.net/locations/manhattan/)
- [Brooklyn, NY](https://sagesolutionsllc.net/locations/brooklyn/)
- [Queens, NY](https://sagesolutionsllc.net/locations/queens/)
- [The Bronx, NY](https://sagesolutionsllc.net/locations/the-bronx/)
- [Jersey City, NJ](https://sagesolutionsllc.net/locations/jersey-city/)
- [Hoboken, NJ](https://sagesolutionsllc.net/locations/hoboken/)
- [Newark, NJ](https://sagesolutionsllc.net/locations/newark/)
- [Stamford, CT](https://sagesolutionsllc.net/locations/stamford/)

Remote monitoring and helpdesk available nationwide.

---

## Case Studies

1. **[12-Location Restaurant Group Recovers from Ransomware in 11 Days](https://sagesolutionsllc.net/case-studies/multi-location-restaurant-ransomware/)** — Multi-site POS recovery, immutable backup deployment, PCI remediation.

2. **[Healthcare Practice Scales 12 to 47 Endpoints with HIPAA-Aware IT](https://sagesolutionsllc.net/case-studies/healthcare-practice-hipaa-m365/)** — M365 migration, HIPAA compliance program, endpoint scaling without downtime.

3. **[Construction Firm Office Relocation in One Weekend](https://sagesolutionsllc.net/case-studies/construction-firm-office-relocation/)** — Full IT and low-voltage relocation with zero lost workdays.

4. **[Logistics Company 28,000 sq ft Warehouse Buildout](https://sagesolutionsllc.net/case-studies/logistics-warehouse-buildout/)** — Structured cabling, warehouse Wi-Fi, WMS integration, camera system.

---

## Free Tools & Resources

### Interactive Calculators (no login required)
- [Cybersecurity Self-Assessment Quiz](https://sagesolutionsllc.net/tools/cybersecurity-quiz/) — Score your security posture across 10 categories
- [MSP Cost Calculator](https://sagesolutionsllc.net/tools/msp-cost-calculator/) — Estimate monthly managed IT costs by seat count and tier
- [Cabling & Low-Voltage Calculator](https://sagesolutionsllc.net/tools/cabling-calculator/) — Estimate structured cabling project costs
- [Tools-Only / Co-Managed Pricing](https://sagesolutionsllc.net/tools/stack-pricing/) — Build a custom security stack with per-tool pricing
- [IT Downtime Cost Calculator](https://sagesolutionsllc.net/tools/downtime-calculator/) — Calculate the business cost of IT downtime

### Downloadable Resources (PDF, no email gate)
- [10-Point IT Health Checklist](https://sagesolutionsllc.net/downloads/it-health-checklist.pdf)
- [Ransomware Recovery Checklist](https://sagesolutionsllc.net/downloads/ransomware-recovery-checklist.pdf)
- [MSP Evaluation Worksheet](https://sagesolutionsllc.net/downloads/msp-evaluation-worksheet.pdf)
- [Full Pricing Breakdown](https://sagesolutionsllc.net/downloads/sage-pricing-breakdown-2026.pdf)
- [Monitoring & RMM Pricing](https://sagesolutionsllc.net/downloads/sage-monitoring-pricing-2026.pdf)

### Blog / Knowledge Base
- [What Are Managed IT Services?](https://sagesolutionsllc.net/blog/what-is-managed-it-services/)
- [Cyber Insurance Requirements 2026](https://sagesolutionsllc.net/blog/cyber-insurance-requirements-2026/)
- [IT Budget for Small Business](https://sagesolutionsllc.net/blog/it-budget-small-business/)
- [AI for Small Business: Where to Start](https://sagesolutionsllc.net/blog/ai-for-small-business-where-to-start/)
- [n8n vs Make.com vs Zapier (2026)](https://sagesolutionsllc.net/blog/n8n-vs-make-vs-zapier/)
- [MSP vs In-House IT Cost Comparison](https://sagesolutionsllc.net/blog/msp-vs-in-house-it-cost/)
- [Ransomware Recovery Checklist](https://sagesolutionsllc.net/blog/ransomware-recovery-checklist/)
- [How to Pick an MSP in NYC: 10 Questions](https://sagesolutionsllc.net/blog/how-to-pick-an-msp/)
- [Microsoft 365 Migration Guide](https://sagesolutionsllc.net/blog/m365-migration-guide/)
- [PCI Compliance for Restaurants](https://sagesolutionsllc.net/blog/pci-compliance-restaurants/)
- [HIPAA-Aware IT for NY Medical Practices](https://sagesolutionsllc.net/blog/hipaa-it-medical-practices/)

---

## Frequently Asked Questions

### Pricing & Billing

**How much does managed IT cost?**
Flat-rate per workstation per month: Essentials $109, Secure $159, Sovereign $225. Servers $250/month each. No hourly billing on AYCE plans. Written quote itemizes every line.

**What's included vs. what costs extra?**
Included in all tiers: helpdesk, monitoring, patching, EDR, M365 admin. Secure adds 24/7 SOC, backup, phishing training, MFA, pen test, Copilot governance. Sovereign adds after-hours, vCIO, compliance, IR plan. Not included: hardware purchases, software licenses (M365, LOB apps), major projects (cabling, relocation, migration).

**Do you charge for on-site visits?**
Essentials and Secure include remote support. Sovereign includes on-site SLA. For Essentials/Secure, on-site visits are quoted per-visit or can be added via block hours.

**Is there a setup fee?**
No setup fee for managed IT. Onboarding (documentation, agent deployment, baseline configuration) is included in the first month. Compliance programs have a separate setup fee.

**Can I switch tiers?**
Yes. Upgrade or downgrade with 30 days notice. Most clients start on Essentials or Secure and adjust based on actual needs.

### Security & Compliance

**What EDR do you use?**
SentinelOne across all managed environments. AI-powered threat detection with 24/7 SOC monitoring (on Secure and Sovereign tiers).

**Do you handle HIPAA compliance?**
Yes. Compliance-as-a-Service includes full HIPAA program build ($10,000 setup + $1,800/month). Sage signs a BAA. Clinical/patient data stays in the EHR system, not in the MSP stack.

**What about cyber insurance requirements?**
Sage's Secure tier is designed to satisfy the controls most cyber insurance carriers require in 2026: EDR, MFA, backup, patching, security awareness training, vulnerability scanning. The Compliance-as-a-Service Cyber Insurance Readiness program ($3,000 setup + $450/month) provides the documentation and attestation carriers need.

### Technical

**What RMM tool do you use?**
NinjaOne. Deployed on every managed endpoint. Same tooling for standalone monitoring clients.

**What backup solution?**
Axcient for image-based, off-site, immutable backup. Included in Secure and Sovereign tiers. Available standalone at $40/device/month or $145/server/month.

**Do you support Mac?**
Yes. NinjaOne and SentinelOne both support macOS. M365 administration is platform-agnostic.

**What about remote workers?**
Fully supported. The RMM agent, EDR, and backup work regardless of location. VPN or zero-trust network access configured as needed.

### Getting Started

**How do I get a quote?**
Visit https://sagesolutionsllc.net/contact/ or call (646) 886-7604. Free 30-minute assessment. Written quote in 48 hours. No obligation.

**What does onboarding look like?**
Week 1: Documentation and discovery (network topology, credentials, vendor contacts, compliance requirements). Week 2: Agent deployment (RMM, EDR, backup). Week 3: Policy configuration and testing. Week 4: Go-live with full monitoring and helpdesk. Total onboarding: 2-4 weeks depending on complexity.

**What if I already have an MSP?**
We handle the transition. Coordinate with the outgoing MSP for credential handoff, DNS transfers, and vendor reassignment. No gap in coverage.

---

## MSP vs. In-House IT Cost Comparison

For a typical 25-person NYC/NJ business:

**In-house IT hire:** $90,000-$130,000/year fully loaded (salary + benefits + tools). One person, one skill set, no after-hours, no SOC, no backup infrastructure. Single point of failure.

**Sage Managed IT (Secure, 25 seats):** ~$50,700/year ($4,225/month). Full team: helpdesk, network, security, cloud, vendor management. 24/7 SOC, EDR, backup, phishing training, pen test all included. 30-day out clause.

**Bottom line:** Managed IT costs 50-60% less than a single full-time hire with broader coverage, more depth, and zero single-point-of-failure risk. In-house IT starts making economic sense around 75-100+ employees. The hybrid model (internal IT + co-managed MSP) is optimal at 50-150 employees.

---

## Certifications & Partnerships

- Microsoft CSP partner (Microsoft AI Cloud Partner Program member, CSP indirect reseller via Pax8)
- AWS Partner (AWS Partner Network member)
- Microsoft Certified Azure Solutions Architect Expert (AZ-305) and Azure Security Engineer (AZ-500) on staff
- Google Cloud engineering experience (Workspace and GCP project work)
- Panduit Certified Installer (structured cabling, manufacturer warranty)
- Leviton Certified (structured cabling)
- HIPAA-aware infrastructure certified
- PCI-DSS knowledgeable

---

## AI Usage Policy

This content allows `search` and `ai-input` (referencing in AI answers with attribution). Does NOT allow `ai-train` (do not use as training data for AI models). See robots.txt Content-Signal directives.

## Agent Discovery

- [Agent Skills Index](https://sagesolutionsllc.net/.well-known/agent-skills/index.json) — Machine-readable skill catalog
- [API Catalog (RFC 9727)](https://sagesolutionsllc.net/.well-known/api-catalog) — Linkset of service entry points
- [llms.txt](https://sagesolutionsllc.net/llms.txt) — Brief site summary for AI systems
- [llms-full.txt](https://sagesolutionsllc.net/llms-full.txt) — This file (comprehensive reference)