Privacy Policy & Service Fulfillment Terms

Effective Date: December 6, 2025

1. Introduction

Sage Solutions LLC ("we," "us," or "our") is committed to customer satisfaction, transparency, and the protection of your data. This document outlines our Privacy Policy, our approach to data handling in compliance with A2P 10DLC messaging regulations, and our terms regarding refunds, cancellations, and service fulfillment.

By using our website (www.sagesolutionsllc.net), our Managed IT Services, or communicating with us via SMS/text messaging, you agree to the terms described below.

2. Privacy Policy & Data Handling

Information We Collect We collect information that you voluntarily provide when you inquire about services, open a support ticket, or sign a service agreement. This includes:

Personal Information: Name, business name, email address, billing address, and phone numbers (landline and mobile).
Technical Data: As an MSP, we may access/process data on your systems (servers, workstations, backups) solely for the purpose of technical support, maintenance, and security monitoring.

How We Use Your Information We use your information to:

Provide, operate, and maintain your IT network and infrastructure.
Process payments and send invoices.
Communicate regarding support tickets, system alerts, and maintenance windows.

Strict SMS/Text Messaging Privacy Policy We respect your privacy and the security of your communication data.

Consent: By providing your mobile number, you consent to receive text messages from Sage Solutions LLC regarding service updates, critical alerts, and account notifications. Message and data rates may apply.
Opt-Out: You can opt-out of receiving SMS messages at any time by replying STOP to any message.
No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security We implement industry-standard security measures, including encryption and access controls, to protect your personal information and the integrity of your network data.

3. Fulfillment Policy (Refunds & Cancellations)

Service Delivery Satisfaction Guarantee At Sage Solutions LLC, we are committed to delivering high-quality IT and networking services. If you are not satisfied with a specific service deliverable, please contact us within 7 days of delivery to resolve any concerns.

Refund Policy Refunds are considered on a case-by-case basis under the following conditions:

Service Disputes: If the delivered service does not meet the specifications outlined in the Master Service Agreement (MSA) or Statement of Work (SOW).
Completed Services: No refunds will be issued for services that have been fully delivered and accepted by the client.
Hardware & Software: Software licenses, hardware, or third-party services purchased through Sage Solutions LLC are non-refundable once provisioned, ordered, or activated, as these funds are remitted to third-party vendors.

Subscription-Based Services

Cancellations: Monthly and annual subscriptions can be canceled at any time; however, refunds will not be provided for unused portions of the billing period unless specifically outlined in your agreement.
Prepaid Terms: Prepaid annual subscriptions may qualify for prorated refunds based on remaining months, minus any applicable early cancellation fees or discounts that were applied for prepayment.

Cancellation Policy

Notice: Clients may cancel services by providing written notice to Sage Solutions LLC at least 30 days in advance.
Early Termination: Services with minimum contract terms may incur an early termination fee if canceled before the term ends, as defined in your MSA.

4. Service Termination & Data Retention

Termination by Sage Solutions LLC We reserve the right to terminate services immediately under the following circumstances:

Failure to meet payment obligations.
Breach of agreed-upon terms and conditions.
Violation of applicable laws or activities that jeopardize the security or integrity of our network or other clients.

Data Retention & Deletion Upon service cancellation or termination:

30-Day Retention: Data stored on Sage Solutions LLC systems (including backups) will be securely deleted 30 days after the effective cancellation date, unless otherwise agreed in writing.
Data Export: During this 30-day period, clients may request a data export. This may be subject to applicable professional service fees for engineering time required to facilitate the transfer.

5. Contact Us

If you have questions regarding this policy, data privacy, or 10DLC compliance, please contact us:

Sage Solutions LLC Email: Info@SageSolutionsLLC.net Phone: (646) 886-7604 Business Hours: Monday - Friday 8:00 AM - 6:00 PM